XPA Travel & Exchange is a company focused on providing cultural exchange services through travel, courses, studies, jobs, internships, and volunteer programs in various international destinations.

All our programs are aimed at achieving full customer satisfaction as well as complying with all applicable legal regulations.

To implement these principles, XPA Travel & Exchange:

• Promotes continuous improvement of the organization's processes.

• Ensures competence in fulfilling its functions and promotes the company's values among its employees and collaborators to achieve effective participation in a good quality management system.

• Has the human and material resources necessary for the proper fulfillment of the requirements of our Quality Management System and the company's objectives, in line with its values.

• Maintains a close, reliable, and professional working relationship with its national and international suppliers.

• Has a strict customer service and operations process to ensure customer satisfaction, based on the company's values.

The General Management is committed to maintaining the company's longevity and competitiveness over time. This Policy is known, understood, and applied by all members of the organization and is reviewed periodically.

Updated as of September 26, 2022.