Location:

Calgary

Country:

Canada

Salary:

$10.85 - $12.20/hour

Housing:

Not provided

Details:

 Work Schedule: Hours and shifts can vary, and can fluctuate seasonally
Level of English Required: High
Start Dates: May/June (Summer), October/November (Winter)

 Description:
Front Desk Agent’s are responsible for handling and delivering guest luggage and
answering guest queries in an efficient manner while working in a fast-paced
environment. Your role will be to provide exceptional service and work as part of a
team to achieve great success and creating a memorable first impression for the guest!

Job Duties:

• Offer professional, friendly and engaging service

• Greet guests on arrival, complete daily check ins and outs and guest requests

• Answer phone calls and emails daily

• Answer guest inquiries regarding the area, resort and hotel services and facilities

• Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange

• Participate in the operation of hotel guest activities as needed

• Follow all safety policies

• Follow departmental policies, procedures and service standard

• Other duties as required

Required Experience:

• Previous hospitality experience is an asset

• Previous front desk hotel experience is required

• Exceptional customer service abilities

• Ability to work in stressful, high-pressure situations

• High attention to detail

• Strong decision-making, organizational and communication skills

• Strong leadership skills, positive team player

Start Dates:

11-07-2019

until:

31-12-2019

End Dates:

01-11-2019

until:

31-12-2019